::::: ERGASIA GLOBAL SOLUTIONS :::::

Data becomes powerful information only when combined with task-specific software tools. EGS provides application services that match a specific client's business requirements with the most appropriate software solutions. We identify desired deliverables, review available tools, and determine the most appropriate approach to fulfilling business information needs.

The packages we apply span the full spectrum, from common off-the-shelf applications to highly customized systems developed specifically for individual clients. Additionally, EGS has a specialized Application Management Services that provides solutions to clients for whom highly configured applications are used.

After the solution has been identified, EGS implements a well-defined process to migrate business activities from previous systems or approaches to the new environment. Once implemented, the EGS team works behind the scenes to ensure that the applications are maintained and, as appropriate, enhanced and upgraded. Our expertise in applications development and management underscores our commitment to operational excellence for our clients.

Outbound Services :

In today’s competitive market, no business venture can survive without acquiring new customers and maintaining a consistent sales flow. As telemarketing becomes the tried and tested strategic tool for penetrating new markets segments, more and more global companies are now looking for optimum business performance – achieved through consistent service excellence and effective cost control. Being a key player in the BPO/call center industry, EGS provides a full range of outbound call center services – designed to convert prospects into long-term customers. From lead generation through to customer acquisition, customer care and retention, up-selling & cross-selling, customer verification, outstanding payment collection, market research and data capture – the outbound voice services offered by EGS India, cover the entire sales management cycle and add value at every stage.

Powered by a responsive and highly motivated team of call center professionals, EGS offers a wide array of outbound telemarketing services – enabling companies to generate leads and acquire new customers. Our extensive experience in outbound call center services, combined with technological solutions, quality assurance programs and commitment to customer service excellence has helped many well-known companies achieve optimum results from their direct marketing efforts. Outsourcing your outbound services and telemarketing process to EGS in India will also be cost effective, as we track customer value against the acquisition cost and come up with solutions to improve the quality of your sales processes. Furthermore, we will help you gather critical market intelligence for enhancing customer support and strategizing business moves.

Whether you are targeting the business-to-consumer (B2C) market or want to explore the business-to-business (B2B) segment, experienced call center professionals at EGS will focus on the unique requirements of each client and come up with suitable solutions. The primary focus of our outbound telemarketing services is product sales and value-added sales cycle management. A thorough understanding of your business/industry and target market, proposition and timing, makes the outbound call center services at EGS most effective. Once you identify existing or potential customers, well-trained associates at EGS initiate contacts and help you meet acquisition goals. Our outbound telemarketing/call center services rigorously adhere to a highly result-oriented and cost-efficient production and management process, allowing us to meet and exceed customer expectations every time.

Inbound Services :

Customer satisfaction and customer loyalty are crucial in today's highly competitive market. Whether you want to turn prospects/contacts into sales, retain existing customers, or look for up-sell and cross-sell opportunities, excellent customer care through multiple service channels and round-the-clock support across time zones and geographical divides will help you grow exponentially. From complex to concise, EGS implements customer care and customer retention programs that include inbound and outbound call center services, as well as Email interactions and live Web chat. Our consistent and flawless execution helps enhance customer satisfaction and ensures increased customer loyalty while you gain in quality, efficiency and cost effectiveness.

EGS believes in offering a wide array of inbound voice services essential for outstanding customer relationship management (CRM). Our innovative people and processes play a crucial role in ensuring your success and overall growth. EGS studies key elements of your products/services, analyzes customer base and tailors the most effective programs for acquiring new customers or retaining those you already have. Furthermore, our solutions ensure greater scalability, increased revenue opportunities and total commitment to service excellence at every stage of the process.

Technical Support

Customer support is of crucial importance in today's competitive business environment and dedicated technical support with a low-hold time and quick issue resolution helps build long-time customer loyalty. Running a technical support desk in-house requires extensive resources and expertise, though. A state-of-the-art call center infrastructure and a team of trained call professionals with relevant domain expertise must be functioning 24x7 to answer customer queries and resolve technical issues. EGS acts as a seamless extension of your core infrastructure and provides high quality customer support services. By outsourcing your technical support services to us, organizations across the globe can enhance customer satisfaction while getting a cost-effective alternative, and focus more on core functions and strategic goals.